Introduction
TruthCover ("we," "our," or "us") is committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect information in relation to our website, mobile application, and related services (collectively, the "Services"), and your choices about the collection and use of your information.
By accessing or using our Services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.
Information We Collect
Information You Provide to Us
We collect information that you voluntarily provide to us when you use our Services, including:
- Account Information: When you create an account, we collect your name, email address, phone number, and other contact or identification information.
- Profile Information: When you use our Services, we may collect information about your insurance needs, preferences, and requirements, including details about your family, assets, and financial situation as relevant to insurance recommendations.
- Communications: When you communicate with us or use our chat feature, we collect information about your communication and any information you choose to provide.
- Documents: When you upload documents such as existing insurance policies, we collect the information contained in those documents.
- Payment Information: If you make a purchase through our Services, we may collect payment information, although we do not store complete credit card information on our servers.
Information We Collect Automatically
When you access or use our Services, we automatically collect information about you, including:
- Log Information: We collect log information about your use of our Services, including your browser type, access times, pages viewed, your IP address, and the page you visited before navigating to our Services.
- Device Information: We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
- Usage Information: We collect information about your interactions with our Services, such as the features you use and the actions you take.
- Location Information: We may collect information about the location of your device each time you access or use our Services.
- Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to collect information about you when you interact with our Services. Please see our Cookie Policy for more information.
How We Use Your Information
We use the information we collect to provide, maintain, and improve our Services, including to:
- Process and complete transactions, and send you related information, including purchase confirmations and invoices
- Send you technical notices, updates, security alerts, and support and administrative messages
- Respond to your comments, questions, and requests, and provide customer service
- Communicate with you about products, services, offers, promotions, and events, and provide other news or information about us and our partners
- Monitor and analyze trends, usage, and activities in connection with our Services
- Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of TruthCover and others
- Personalize and improve the Services and provide content and features that match your profile or interests
- Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards
- Train and improve our AI systems to provide better insurance recommendations and guidance
How We Share Your Information
We may share the information we collect in various ways, including:
- With Insurance Providers: With your explicit consent, we may share your information with insurance providers to help you obtain quotes or purchase policies.
- With Vendors and Service Providers: We may share information with vendors, consultants, and other service providers who need access to such information to carry out work on our behalf.
- In Response to Legal Process: We may disclose information in response to a subpoena, court order, or other legal request.
- To Protect Rights and Safety: We may disclose information when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
- With Your Consent: We may share information with third parties when you consent to such sharing.
- Business Transfers: We may transfer information in connection with a merger, acquisition, reorganization, or sale of all or a portion of our assets.
- Aggregated or De-identified Information: We may share aggregated or de-identified information, which cannot reasonably be used to identify you, with third parties.
Your Rights and Choices
You have several rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request that we correct inaccurate or incomplete information.
- Deletion: You can request that we delete your personal information, subject to certain exceptions.
- Restriction: You can request that we restrict the processing of your personal information.
- Data Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.
- Objection: You can object to our processing of your personal information.
- Withdrawal of Consent: You can withdraw your consent at any time, where our processing is based on your consent.
To exercise these rights, please contact us at privacy@truthcover.com.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements, or to resolve disputes.
Data Security
We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure and we cannot guarantee the absolute security of your information.
International Transfers
Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the information to the United States and process it there.
Children's Privacy
Our Services are not intended for use by children under the age of 18 years. We do not knowingly collect, maintain, or use personal information from children under 18 years of age, and if we learn that we have inadvertently done so, we will promptly delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us at privacy@truthcover.com or write to us at:
TruthCover
30 N Gould St
Sheridan, WY 82801
United States
